1. Shopping & Payment

What payment methods do you accept? Is my payment secure?

Ovvababy accepts the payment methods displayed at checkout, including major credit and debit cards and other available payment options.

All payments are securely processed through trusted payment providers. Ovvababy does not directly store your complete card details.

What currency will I be charged in?

You will be charged in the currency displayed at checkout.

If your card or payment account uses a different currency, your bank or payment provider may convert the amount using its own exchange rate and may charge a conversion fee.

What should I do if my payment fails?

Please check that your card number, expiry date, security code, billing information and available balance are correct.

If the payment still does not go through, try another available payment method or contact your bank.

Need further assistance? Contact us at service@ovvababy.com.

How do I use a discount code?

Enter your discount code in the designated field at checkout and select Apply.

If the code does not work, please check the following:

If you still need assistance, email service@ovvababy.com with your order details or a screenshot of your basket.

Can I order different colours, sizes or styles together?

Yes. Simply select the colour, size or style you would like for each item and add each selection to your basket separately.

Before completing your order, we recommend reviewing the selected styles, sizes, colours and quantities carefully.

2. Products & Sizing

Are Ovvababy sizes true to size?

Sizing may vary slightly depending on the design, fit and fabric of each item.

Rather than relying only on your usual S, M or L size, we recommend checking the size chart on each product page before ordering.

Small measurement differences may occur due to manual measurement.

How do I choose the right size?

For the best fit, measure your bust or chest, waist, hips and shoulders, then compare your measurements with the size chart shown on the product page.

If you are still unsure, email service@ovvababy.com with your height, weight, usual size and the product you are interested in. Our customer service team will be happy to help.

Why does the same size fit differently between products?

Different designs are made with different fits, fabrics and levels of stretch.

For example, a relaxed-fit style may feel roomier than a regular or slim-fit style in the same labelled size.

Please check both the fit description and size chart before ordering.

Where can I find information about materials and fabrics?

Material and fabric information can be found on each individual product page.

As materials may vary between styles, please refer to the information provided for the specific item you are viewing.

If you need more details, email the product link or a screenshot to service@ovvababy.com.

Will the actual colour look exactly like the photos?

We do our best to present product colours as accurately as possible.

However, slight differences may occur due to lighting, photography, screen settings or production batches.

If you believe the item you received is significantly different from the product shown, please contact service@ovvababy.com with your order number and clear photographs.

Can printed designs vary slightly?

Slight variations in print placement or details may occur depending on the fabric, garment construction and printing process.

These small differences are normal and can make each piece slightly unique.

If your item has an obvious printing issue, such as a missing print, major misalignment, peeling or another visible defect, please contact service@ovvababy.com with photographs.

3. Orders & Changes

I haven't received my order confirmation email. What should I do?

Please check your Spam, Junk or Promotions folder first.

Also make sure the email address entered during checkout is correct.

If you still cannot find your confirmation email, contact service@ovvababy.com with your name and order information, and we will help locate your order.

My order confirmation email is in another language. Does this affect my order?

No. The language shown in the confirmation email does not affect your order status.

If you have any questions about the information in your confirmation email, contact service@ovvababy.com with your order number.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact service@ovvababy.com as soon as possible and include your order number and requested changes.

We will do our best to help. However, once your order has entered processing, packing or dispatch, changes or cancellations may no longer be possible. This does not affect any statutory consumer rights you may have.

4. Delivery & Tracking

Where does my order ship from?

Ovvababy works with different fulfilment centres depending on product availability and your delivery destination.

For this reason, the dispatch location may vary between orders.

Does Ovvababy deliver to my country?

Delivery availability depends on your destination.

The countries and regions currently available for delivery will be shown at checkout.

How long does delivery take?

Order processing and delivery times vary depending on the product, destination and delivery method.

Please refer to the estimated delivery information shown at checkout.

Once your order has been dispatched, you will receive tracking information so you can follow its progress.

If your order is significantly delayed, contact service@ovvababy.com with your order number.

How can I track my order?

Once your order has been dispatched, we will send you an email with your tracking details.

You can use the tracking number to follow your parcel through the Track Order page on Ovvababy or through the delivery company's tracking service.

Please note that tracking information may take a little time to update after the parcel is first dispatched.

I haven't received a dispatch email or tracking number. What should I do?

Please check your Spam, Junk or Promotions folder first.

Tracking information is normally provided after your order has been dispatched.

If your order has already been dispatched but you still have not received tracking details, contact service@ovvababy.com with your order number.

Why hasn't my tracking information updated?

Tracking updates may not appear immediately at every stage of the journey, especially while a parcel is travelling between logistics facilities or countries.

In some cases, the local delivery company may also display tracking updates in another language.

If your tracking has not updated for an extended period or you are unsure what the status means, send your tracking number or a screenshot to service@ovvababy.com, and we will help check it.

Why did my order arrive in more than one parcel?

Items from the same order may sometimes be dispatched separately depending on stock location, availability or processing time.

If this happens, you may receive more than one parcel and more than one tracking number.

One parcel may arrive before the others.

Tracking says "Delivered", but I can't find my parcel. What should I do?

First, please check the following locations:

If you still cannot locate your parcel, contact service@ovvababy.com with your order number and tracking number. Our customer service team will assist you.